AffTrax - Refund Policy

At AffTrax, we are committed to providing high-quality services to our users. We understand that sometimes circumstances may change, and you may wish to request a refund for your subscription. To ensure transparency and fairness, we have established a 7-day refund policy that outlines the conditions under which you may be eligible for a refund. Please review this policy carefully to understand your rights and obligations regarding refunds.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• First Payment Refund: You may request a refund within 7 days of your initial payment after the completion of the 14-day free trial. This refund applies only to the first payment made for a new subscription.
• Timeframe: Refund requests must be made within 7 calendar days of the date of the initial payment. Any refund requests made after this 7-day period will not be eligible for a refund.
• Free Trial Period: The 14-day free trial provided by AffTrax is not subject to refunds, as no payment is required during this period. However, once the trial ends, the refund policy becomes applicable for the first subscription payment, as mentioned above.
• Subsequent Payments: Refunds are not available for renewal payments made after the first billing cycle. Once a subscription renews, you are committed to the full term, and no partial refunds will be provided for unused services or early cancellations.
• Account Usage: To be eligible for a refund, you must not have violated any of AffTrax's terms and conditions. Accounts found to be in violation of our terms (such as engaging in prohibited activities) will not be eligible for refunds, even if the refund request is made within the specified time frame.

2. Circumstances for Refund Denial

While we strive to accommodate our users, there are certain situations where a refund may not be granted:

• If you have made excessive use of the service within the first 7 days of payment, we reserve the right to deny your refund request. Excessive use is defined as utilization of services in a manner that significantly exceeds the usage patterns of average subscribers, which may include multiple tool runs, extensive data processing, or other high-intensity activities.
• If you request a refund after the 7-day period, we are not obligated to provide a refund. However, in exceptional cases, we may review your request on a case-by-case basis, though refunds are not guaranteed.
• Refunds will not be issued if the subscription was purchased using a promotional offer or discount that clearly stated non-refundable terms.
• If your account has been suspended or terminated due to a breach of our terms of service, including fraudulent activity or misuse of our tools, you will not be eligible for a refund.

3. How to Request a Refund

If you are eligible for a refund and would like to request one, please follow the steps outlined below:

• Step 1: Contact our support team via email at problem@afftrax.com. In your email, include your full name, the email address associated with your AffTrax account, and the transaction ID or receipt number from your payment confirmation.
• Step 2: Clearly state the reason for your refund request. Providing a detailed explanation will help us understand the issue and process your request more efficiently. For example, if there was an error in billing, please describe the nature of the error.
• Step 3: Wait for our support team to review your request. We will acknowledge receipt of your refund request within 1-2 business days and will notify you of our decision within 5 business days after receiving all required information.

If additional information is needed to process your refund, we will contact you via the email you provided. Please respond promptly to avoid delays in the review process.

4. Refund Processing Time

If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment method, refunds may take 7-10 business days to appear in your account.

• Credit/Debit Cards: Refunds processed via credit or debit card typically take 5-7 business days to reflect in your account. However, depending on your bank or card issuer, this process may take longer.
• Third-Party Payment Processors: If you used a third-party payment method, such as Stripe or another payment gateway, processing times may vary depending on their policies and procedures.

We will notify you via email once your refund has been processed. Please be aware that once we have issued the refund, any delays in receiving the funds are the responsibility of your financial institution, and AffTrax has no control over this.

5. Non-Refundable Items and Services

The following items and services are not eligible for refunds:

• Renewal Payments: As mentioned earlier, subscription renewals are non-refundable. You must cancel your subscription before the renewal date to avoid being charged for the next billing cycle. Once a subscription renews, no refund will be issued for that period.
• Custom Services: Any additional custom services or one-time products that you may have purchased from AffTrax are non-refundable unless otherwise stated at the time of purchase.
• Late Requests: Refund requests made after the 7-day period from the initial payment date are not eligible for a refund, except in extraordinary circumstances, which are reviewed on a case-by-case basis.
• Promotional or Discounted Subscriptions: Subscriptions purchased using a limited-time offer, discount, or promotional code are non-refundable unless explicitly stated otherwise in the promotional terms.

6. Changes to This Refund Policy

AffTrax reserves the right to modify or update this refund policy at any time. Any changes made to the policy will be reflected on this page, and the "last updated" date at the bottom of this policy will be revised accordingly. We encourage users to review the refund policy periodically to stay informed about any updates or changes.

In the event of significant changes to the refund policy, we will provide notice either through our website or via email, allowing you to review the changes before they take effect. Your continued use of the service after the changes become effective will signify your acceptance of the revised policy.

7. Contact Information

If you have any questions, concerns, or feedback regarding this refund policy, or if you need assistance with a refund request, please contact our support team. We are here to help and will respond to your inquiries as promptly as possible.

• Email: problem@afftrax.com
• Phone: 7999155066

Last updated: 12/09/2024